Australian Financial Complaints Authority

About AFCA           Apply for membership          Rules consultation


1800 931 678

Members 1300 56 55 62

GPO Box 3 Melbourne VIC 3001

Events at AFCA

In the lead up to the commencement of AFCA on 1 November 2018, we will be hosting a number of events for the information and engagement of stakeholders.

The following events are currently being planned and more events will be added as and when details are finalised.



13 June 2018

AFCA Rules consultation webcast

On 13 June 2018, the Australian Financial Complaints Authority (AFCA) conducted and streamed a webcast on the draft Rules of AFCA.

The webcast provided an opportunity for AFCA to take stakeholders through the key sections of the proposed Rules and to answer questions.

We have split the video recording into the key topics covered in the webcast. 

Approach to drafting the rules
What’s changed and what’s stayed the same
Next step for AFCA rules
Transition timeline
Wrap up


AFCA membership webcast

All Financial Firms will be required to be a member of AFCA by 21 September 2018. We will be hosting a webcast the key features of AFCA membership and how to apply.

For more information and to register - watch this space!


AFCA process webcasts

AFCA will begin accepting disputes from 1 November 2018 and will be hosting webcasts on the dispute resolution process that will be utilised at AFCA.

For more information and to register - watch this space!

Speaking engagements

We will also have senior members of staff speaking at a number of industry and consumer group forums over the coming months.




4-5 June 2018

Professional Planner Licensee Summit, Blue Mountains

June Smith

21-22 June 2018

Civil Law Conference, Sydney

John Price Philip Field

4-5 September 2018

NIBA Convention, Hobart

John Price

5-7 September 2018

Credit Law Conference, Gold Coast

Philip Field

Event attendance

AFCA will also have a presence at a number of industry and consumer group events over the coming months.



13 June 2018

FPA National Roadshow, Sydney

28-30 August 2018

2018 National CLCs Conference, Sydney

17-19 October 2018

2018 FCRC Conference, East Melbourne

29-30 October 2018

2018 ACOSS National Conference, Sydney

If you have any questions about the upcoming events, please contact